Can I be exempt from sewer charges when I am away from home for an extended period?

No. Regrettably, we must discontinue the Snowbird Policy, which was adopted by the Shorewood Forest Utilities Board in October 2010. This decision is due to the inability to monitor sewer usage effectively without a reciprocal billing arrangement with Indiana American Water.

Who do I contact about my account?

For inquiries regarding your wastewater bill, please contact Shorewood Forest Utilities at 219-531-0706. For questions about your water bill, please reach out to Indiana American Water at 800-492-8373.

Who do I contact if there is an emergency?

For general wastewater concerns, please contact Shorewood Forest Utilities at 219-477-4224. For emergencies, call Utility Services 1-219-759-0193. For any water-related issues, please reach out to Indiana American Water at 800-492-8373.

Where is the Shorewood Forest Utilities, Inc. office located?

The office is located in the Shorewood subdivision at 425 Utility Drive, Valparaiso, IN, near the water tower at the main entrance to the subdivision. Please note that we are no longer based in the Clubhouse. Our office hours are Monday through Friday, from 7:00 a.m. to 3:00 p.m.

How do I pay my sewer bill?

There are several convenient options for paying your sewer bill:

1. Mail: Send your payment to our office at the address listed above. This is our preferred method, and we provide a return envelope for your convenience.
2. In-Person: Visit us at our office located in the Shorewood subdivision at 425 Utility Drive, Valparaiso, IN.
3. Dropbox: Use the dropbox located on the door of the utilities office for after-hours payments.
4. Online: Pay through our website or your bank. We accept credit and debit cards, and you can set up recurring payments via direct debit from your checking account or credit card through our online portal. Visit the “Pay My Bill” link on our website. Please note that a small fee applies for this service.

Please be aware that any bank fees for returned payments will be passed along to you, along with an additional $25.00 fee for processing.

For those interested in paying annually, we offer a discounted rate. Please contact our office for more information or assistance.

I have questions that were not answered here. Who can I call?

Customers of Shorewood Forest Utilities can reach our office at 219-531-0706 during regular business hours, Monday through Friday, from 7:00 a.m. to 3:00 p.m.